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Release 2.0 of Email Contact Center

Menlo Software is excited about the release of Version 2.0 of Email Contact Center. In addition to Email Contact Center’s richness of features, a key reason a company would choose Email Contact Center over a competing product is price. This powerful solution provides features such as message thread management, load balancing, intelligent routing and Content Analysis for a fraction of the total integration cost of similar competing products. Email Contact Center services can be kept on a single server for a small Contact Center or expanded over multiple servers for multi-site, Enterprise-wide solutions that may cover the globe and accommodate limitless routing and agents working at the same time. As the volume of emails coming in to the Contact Center increases, the software components can be placed on different servers to load-balance the solution thereby allowing for exponential growth. Email Contact Center is a solution that can grow with the company’s business, at an affordable price.

Customer testimonial
"Menlo Software continues to surpass expectations each and every time we have engaged their expertise. They turn my concepts into a product reality and business opportunity"

Steve Hollingsworth
CEO, NextDATACOM
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Services We Offer
 
  • Cisco IPCC Express IVR and ICD call flow design, scripting

  • Desktop application screen-pops on telephony, web, or email events

  • Customer profile routing database integration to contact center

  • Desktop Graphical User Interface (GUI) application design, develop & test

  • Server-to-server integrations with contact center infrastructure

  • Call flow mapping, analysis, and optimization

  • Database driven or skills-based enterprise contact routing for both pre-route & post-route scenarios

  • Thin client integration to contact center agent platforms

  • Voice and web self-services application integration

  • Contact center application integration for CTI functionality

  • Web chat and collaboration interaction management platforms

  • Email response management systems integration

  • Fax and electronic documentation management for contact centers

  • Call center reports analysis and optimization for out-of-the-box reporting, custom reporting, and database queries

  • Web portal development and content management integration

  • Text to speech technology integrations

  • Voice and Data interaction recording applications integration and business analytics and intelligence reporting

  • Call center application development support

  • Contact center technology upgrade services to support new features

  • Preview and predictive dialer implementations
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